Remark: During the sales period, returns are not allowed, only exchange.
If this product does not bring you entire satisfaction, you have 7 days to return it to get a refund or exchange, in the extent of available stocks.
- Refund: On condition that the products are still in their original condition, the purchaser will receive a full refund of purchase price without the shipping costs and the return shipment costs remain at his charge
- Exchange: Re-expedition costs are free for the purchaser in the limit of one exchange.
In this 2 cases, please print and send us the following documents.
- All returned items must be unworn, unwashed, and complete with original tags and/or packaging if applicable.
- TheNextdoor is not responsible for the return shipping costs of the items // the shipping cost will never be included into the refund.
- Please make sure all returned items are well packaged, as not to be damaged in the post.
- If returning footwear, please ensure the box is protected with an outer packaging layer. The box is part of the product, and any damage may result in the return being refused.
- Please make sure all return packages are sent with a trackable, insured service.
- TheNextdoor cannot take responsibility for items damaged or lost in the return transit.
- If returned an item from outside the France, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges.
- TheNextdoor is NOT responsible for any return custom charges made.
- Please complete the attached documents and send us with your goods.
In the 2 cases send it to:
5, rue folco de Baroncelli